Action

Finalize Reservation

Books and finalizes a reservation for the time designated by the customer.

Identity

Field	Value
Master label	`Finalize Reservation`
Local developer name	`FinalizeReservation`
Source template	`SvcCopilotTmpl__FinalizeReservation`
Invocation target	`SvcCopilotTmpl__FinalizeReservation`
Invocation target type	`flow`
Confirmation required	`true`
Show in progress indicator	`true`

Purpose

Books and finalizes a reservation for the time designated by the customer.

Used by

ReservationManagement — FinalizeReservation_179KY0000000OtN

Prerequisites

Customer must be verified through Service Customer Verification.
A slot must have been displayed via GetReservationTimeSlots and selected by the user.
Explicit user confirmation required.

Inputs

Name	Type	Required	User input	PII	Description
`contactRecord`	recordInfo (Contact)	No	No (planner-piped)	No	Contact record associated with the identified customer.
`dateTime`	dateTimeString	Yes	No (planner-piped from slot selection)	No	Date and time of the customer's reservation.

Outputs

Name	Type	Displayable	Used by planner	Description
`outcomeMessage`	text	Yes	Yes	Result message confirming whether the reservation was successfully finalized.

Dependencies

Flow SvcCopilotTmpl__FinalizeReservation installed.
Whatever booking object/service backs the flow.

Used in 1 agent

Agent

Fan Agent (Nacho Fan Agent)

**Description**: Deliver personalized customer interactions with an autonomous AI agent. Agentforce Service Agent intelligently supports your customers with common inquiries and escalates complex issues. The Laila instance is themed around fans of an event — its differentiator from a stock Service Agent is the **Premium Experience** topic, which lets a fan redeem points for better seats and notifies the operations team via Slack.

12 subagents20 actionsCalled from 1 subagent

Used by (1 subagent)

Reservation Management

Handles requests to create new reservations for customers at their desired time slots.