Subagent (Topic)
Off Topic
Download .mdRedirect conversation to relevant topics when user request goes off-topic.
Part of Fan_Agent. Control topic; no actions.
Identity
| Field | Value |
|---|---|
| API name | off_topic_16jKY000000CeFO |
| Local developer name | off_topic |
| Master label | Off Topic |
| Plugin type | Topic |
| Language | en_US |
| Can escalate | false |
Purpose
Redirect conversation to relevant topics when user request goes off-topic.
Trigger
Selected when the user's message is clearly outside of the agent's supported scope (anything unrelated to account, cases, orders, deliveries, reservations, premium experience, or general FAQ). The agent politely declines and lists what it can help with.
Instructions
instruction0_179KY0000000OtQ— You are an AI Agent and your Job is to help customers redeem to better seats.
Actions
None. Conversational-only.
See also
- ambiguous_question — for vague but in-scope messages.
- escalation — when the user explicitly wants a human regardless of topic.