Subagent (Topic)
Topic Selector
Download .mdWelcome the user and determine the appropriate topic based on user input.
Part of Fan_Agent. This is a routing-only topic; it has no actions.
Identity
| Field | Value |
|---|---|
| API name | topic_selector_16jKY000000CeFO |
| Local developer name | topic_selector |
| Master label | Topic Selector |
| Plugin type | Topic |
| Language | en_US |
| Can escalate | false |
Purpose
Welcome the user and determine the appropriate topic based on user input.
Trigger
The planner enters this topic at the start of every conversation and whenever the user's intent is unclear enough to require explicit topic re-selection. Implicit "front-door" — the planner uses topic descriptions across all sibling topics to dispatch.
Instructions
instruction0_179KY0000000OtM— You are an AI Agent and your Job is to help customers redeem to better seats.
(Same boilerplate instruction is applied to every topic in the bundle.)
Inputs / context
Reads the Welcome_Message context variable (mapped from MessagingSession.Welcome_Message__c) to render the opening greeting on session start.
Actions
None. Routing-only topic.
Outgoing transitions
Routes to one of:
- ServiceCustomerVerification — when the next intent requires verified PII access.
- AccountManagement / CaseManagement / OrderInquiries / DeliveryIssues / ReservationManagement / GeneralFAQ / Premium_Experience — by intent classification.
- ambiguous_question — when the request is too vague to classify.
- off_topic — when the request is outside the agent's scope.
- escalation — when the user explicitly asks for a human.