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Subagent (Topic)

Delivery Issues

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Addresses customer concerns related to delivery problems with an order, including late deliveries or scheduling changes.

Part of Fan_Agent. Mutation paths (cancel, reschedule) require Service Customer Verification.

Identity

FieldValue
API nameDeliveryIssues_16jKY000000CeFO
Local developer nameDeliveryIssues
Master labelDelivery Issues
Plugin typeTopic
Languageen_US
Can escalatefalse

Purpose

Addresses customer concerns related to delivery problems with an order, including late deliveries or scheduling changes.

Trigger

The planner enters this topic when the user reports:

  • A late or missed delivery.
  • Wants to reschedule the delivery time.
  • Wants to cancel an order due to a delivery problem.
  • Asks a delivery-policy question.

Instructions

instruction0_179KY0000000OtR — You are an AI Agent and your Job is to help customers redeem to better seats.

Actions

ActionConfirmationMutates dataDoc
AnswerQuestionsWithKnowledge_179KY0000000OtRNoNoAnswerQuestionsWithKnowledge.md
IdentifyCustomerByEmail_179KY0000000OtRNoNoIdentifyCustomerByEmail.md
GetOrdersByContact_179KY0000000OtRNoNoGetOrdersByContact.md
GetDeliveryTimeSlots_179KY0000000OtRNoNoGetDeliveryTimeSlots.md
FinalizeNewDeliveryTime_179KY0000000OtRYesYesFinalizeNewDeliveryTime.md
CancelOrder_179KY0000000OtRYesYesCancelOrder.md

Typical reschedule flow

  1. Identify the customer (IdentifyCustomerByEmail) or carry over a verified contact.
  2. Pull their orders (GetOrdersByContact) and select the affected one with the user.
  3. Pull available delivery slots for the desired date (GetDeliveryTimeSlots).
  4. After explicit confirmation, commit with FinalizeNewDeliveryTime.

Used in 1 agent

Agent

Fan Agent (Nacho Fan Agent)

**Description**: Deliver personalized customer interactions with an autonomous AI agent. Agentforce Service Agent intelligently supports your customers with common inquiries and escalates complex issues. The Laila instance is themed around fans of an event — its differentiator from a stock Service Agent is the **Premium Experience** topic, which lets a fan redeem points for better seats and notifies the operations team via Slack.

12 subagents20 actions6 actions in this agent

Actions in this subagent

Answer Questions with Knowledge

Answers questions about company policies and procedures, troubleshooting steps, or product information.

Identify Customer By Email

Identify a customer by their email address and return their contact record. Used to anchor a conversation to a specific contact for read-only flows that don't need full verification.

Get Orders By Contact

Returns a list of orders associated with a given contact record.

Get Delivery Time Slots

Returns a list of available time slots to schedule a delivery.

Finalize New Delivery Time

Updates the scheduled delivery time to the time slot selected by the customer.

Cancel Order

Cancels a customer's order.