Laila / Architecture
Laila's conceptual architecture.
View of components, agents, data, prompts, integrations, outputs, and possible technical extensions.
Org Metrics
Laila by the Numbers
Real indicators from the Salesforce org that powers Laila's demonstrations and narratives.
Configuración del Org
Indicadores de configuración, automatización y acceso del org de Salesforce.
Configuración
IA y Automatización
Comunicación y Acceso
Registros por Objeto
Distribución de registros de demo a través de objetos estándar y personalizados.
CRM
10.908 totalServicio al Cliente
4.426 totalLealtad y Eventos de Vida
261 totalObjetos Personalizados
1.507 totalInfrastructure
System Landscape
Architectural view of the integrations, data, and components that make up the Laila ecosystem.
System Landscape
Laila · VivaLux
System of Engagement
Slack
- Collaboration
- Employee Agents
External Channels
- Outbound
- Inbound
- Unified Messaging
System of Agency
Service Agent
- Atención al cliente
- Resolución de casos
- Omni-channel
- Contact Center Digital
Employee Agent
- Collaboration
- Slack
- Gestión interna
System of Work
Sales Cloud
- Account Management
- Contact Management
- Revenue Management
- Opportunity Management
- Orders
- Products
- Quotes
Service Cloud
- Case management
- SLAs
- Escalations
- Contact Center
- Contact Center Digital
- Omni-channel
Marketing Cloud
- Marketing Cloud Engagement
- Unified Messaging
- Loyalty
Platform
- Financial Accounts
- Insurance
- Créditos
- Afiliaciones
- Beneficiarios
- Medicina Prepagada
- Premium Experience
System of Context
Unificación
- Harmonization
- Identity resolution
- Segmentation
AI Ready Data
- Unstructured Data Model Objects
- Retrievers
- Data Libraries
Resources
Assets
Downloadable files and reference materials for the Laila system.