Action

Cancel Order

Cancels a customer's order.

Reusable. Used by 2 of the 12 Fan_Agent topics.

Identity

Field	Value
Master label	`Cancel Order`
Local developer name	`CancelOrder`
Source template	`SvcCopilotTmpl__CancelOrder`
Invocation target	`SvcCopilotTmpl__CancelOrder`
Invocation target type	`flow`
Confirmation required	`true`
Show in progress indicator	`true`

Purpose

Cancels a customer's order.

Used by

OrderInquiries — CancelOrder_179KY0000000OtL
DeliveryIssues — CancelOrder_179KY0000000OtR

Prerequisites

Customer must be verified through Service Customer Verification before this action runs.
Explicit user confirmation required.

Inputs

Name	Type	Required	User input	PII	Description
`orderNumber`	text	Yes	No (planner extracts from conversation)	No	Order number provided by the customer to cancel.

Outputs

Name	Type	Displayable	Used by planner	Description
`outcomeMessage`	text	Yes	Yes	Message that lets the customer know whether the order was successfully cancelled.

Dependencies

Flow SvcCopilotTmpl__CancelOrder installed.
Edit permission on Order (status field at minimum) for the bot user.

Used in 1 agent

Agent

Fan Agent (Nacho Fan Agent)

**Description**: Deliver personalized customer interactions with an autonomous AI agent. Agentforce Service Agent intelligently supports your customers with common inquiries and escalates complex issues. The Laila instance is themed around fans of an event — its differentiator from a stock Service Agent is the **Premium Experience** topic, which lets a fan redeem points for better seats and notifies the operations team via Slack.

12 subagents20 actionsCalled from 2 subagents

Used by (2 subagents)

Order Inquiries

Handles questions related to a user's order, order status, or order updates.

Delivery Issues

Addresses customer concerns related to delivery problems with an order, including late deliveries or scheduling changes.