Action

Get Case By Verified Case Number

Returns a case associated with a given contact ID and case number.

Identity

Field	Value
Master label	`Get Case By Verified Case Number`
Local developer name	`GetCaseByVerifiedCaseNumber`
Source template	`SvcCopilotTmpl__GetCaseByVerifiedCaseNumber`
Invocation target	`SvcCopilotTmpl__GetCaseByVrfyCaseNbr`
Invocation target type	`flow`
Confirmation required	`false`
Show in progress indicator	`true`

Purpose

Returns a case associated with a given contact ID and case number.

Used by

CaseManagement — GetCaseByVerifiedCaseNumber_179KY0000000OtT

Prerequisites

verifiedContactID must come from Service Customer Verification.

Inputs

Name	Type	Required	User input	PII	Description
`verifiedContactID`	text	Yes	No (planner-piped)	No	Verified contact record ID.
`caseNumber`	text	Yes	No (planner extracts from conversation)	No	Case number provided by the customer.

Outputs

Name	Type	Displayable	Used by planner	Description
`caseRecord`	recordInfo	Yes	Yes	Case record matching the contact + case number combination.

Dependencies

Flow SvcCopilotTmpl__GetCaseByVrfyCaseNbr installed.
Read access on Case for the bot user, sharing scoped to the contact's cases.

Used in 1 agent

Agent

Fan Agent (Nacho Fan Agent)

**Description**: Deliver personalized customer interactions with an autonomous AI agent. Agentforce Service Agent intelligently supports your customers with common inquiries and escalates complex issues. The Laila instance is themed around fans of an event — its differentiator from a stock Service Agent is the **Premium Experience** topic, which lets a fan redeem points for better seats and notifies the operations team via Slack.

12 subagents20 actionsCalled from 1 subagent

Used by (1 subagent)

Case Management

Handles customer inquiries and actions related to support cases, including providing case information, updating existing cases, and creating new cases.