Action

Get Order By Order Number

Returns the order information associated with a given contact ID and order number.

Identity

Field	Value
Master label	`Get Order By Order Number`
Local developer name	`GetOrderByOrderNumber`
Source template	`SvcCopilotTmpl__GetOrderByOrderNumber`
Invocation target	`SvcCopilotTmpl__GetOrderByOrderNumber`
Invocation target type	`flow`
Confirmation required	`false`
Show in progress indicator	`true`

Purpose

Returns the order information associated with a given contact ID and order number.

Used by

OrderInquiries — GetOrderByOrderNumber_179KY0000000OtL

Prerequisites

contactRecord typically comes from IdentifyCustomerByEmail or from the verified session.

Inputs

Name	Type	Required	User input	PII	Description
`contactRecord`	recordInfo (Contact)	Yes	No (planner-piped)	No	Contact record associated with the identified customer.
`orderNumber`	text	Yes	No (planner extracts)	No	Order number provided by the customer.

Outputs

Name	Type	Displayable	Used by planner	Description
`orderDetails`	text	Yes	Yes	Information about the order number, status, and delivery date for the identified order.

Dependencies

Flow SvcCopilotTmpl__GetOrderByOrderNumber installed.
Read access on Order (or whatever order object the flow targets) for the bot user.

Used in 1 agent

Agent

Fan Agent (Nacho Fan Agent)

**Description**: Deliver personalized customer interactions with an autonomous AI agent. Agentforce Service Agent intelligently supports your customers with common inquiries and escalates complex issues. The Laila instance is themed around fans of an event — its differentiator from a stock Service Agent is the **Premium Experience** topic, which lets a fan redeem points for better seats and notifies the operations team via Slack.

12 subagents20 actionsCalled from 1 subagent

Used by (1 subagent)

Order Inquiries

Handles questions related to a user's order, order status, or order updates.