Action

Get Orders By Contact

Returns a list of orders associated with a given contact record.

Reusable. Used by 2 of the 12 Fan_Agent topics.

Identity

Field	Value
Master label	`Get Orders By Contact`
Local developer name	`GetOrdersByContact`
Source template	`SvcCopilotTmpl__GetOrdersByContact`
Invocation target	`SvcCopilotTmpl__GetOrdersByContact`
Invocation target type	`flow`
Confirmation required	`false`
Show in progress indicator	`true`

Purpose

Returns a list of orders associated with a given contact record.

Used by

OrderInquiries — GetOrdersByContact_179KY0000000OtL
DeliveryIssues — GetOrdersByContact_179KY0000000OtR

Prerequisites

contactRecord typically comes from IdentifyCustomerByEmail or from the verified session.

Inputs

Name	Type	Required	User input	PII	Description
`contactRecord`	recordInfo (Contact)	Yes	No (planner-piped)	No	Contact record associated with the identified customer.

Outputs

Name	Type	Displayable	Used by planner	Description
`ContactOrders`	text	Yes	Yes	List of orders associated with the contact record (rendered as text — the flow formats it into something the agent can read aloud).

Dependencies

Flow SvcCopilotTmpl__GetOrdersByContact installed.
Read access on Order for the bot user.

Used in 1 agent

Agent

Fan Agent (Nacho Fan Agent)

**Description**: Deliver personalized customer interactions with an autonomous AI agent. Agentforce Service Agent intelligently supports your customers with common inquiries and escalates complex issues. The Laila instance is themed around fans of an event — its differentiator from a stock Service Agent is the **Premium Experience** topic, which lets a fan redeem points for better seats and notifies the operations team via Slack.

12 subagents20 actionsCalled from 2 subagents

Used by (2 subagents)

Order Inquiries

Handles questions related to a user's order, order status, or order updates.

Delivery Issues

Addresses customer concerns related to delivery problems with an order, including late deliveries or scheduling changes.