Action

Send Email with Verification Code

Sends a generated verification code to the user's email address. The flow generates a random code, persists an authentication key, and emails the code to the customer.

Step 1 of the Service Customer Verification sequence.

Identity

Field	Value
Master label	`Send Email with Verification Code`
Local developer name	`SendEmailVerificationCode`
Source template	`SvcCopilotTmpl__SendEmailVerificationCode`
Invocation target	`SvcCopilotTmpl__SendVerificationCode`
Invocation target type	`flow`
Confirmation required	`false`
Show in progress indicator	`true`

Purpose

Sends a generated verification code to the user's email address. The flow generates a random code, persists an authentication key, and emails the code to the customer.

Used by

ServiceCustomerVerification — SendEmailVerificationCode_179KY0000000OtU

Inputs

Name	Type	Required	User input	PII	Description
`customerToVerify`	text	Yes	Yes	Yes	Email address or username provided by the customer. Initiates the verification process.

Outputs

Name	Type	Displayable	Used by planner	Description
`verificationMessage`	text	Yes	Yes	Generic message displayed to the user (e.g. "Code sent to ...@...").
`verificationCode`	text	No	No	The generated verification code. Internal — never displayed.
`authenticationKey`	text	No	No	Authentication key used to validate the code on the next step.
`customerId`	text	No	No	The Salesforce User ID or Contact ID matched to the email.
`customerType`	text	No	No	Customer ID type (Salesforce user vs. contact).

Downstream contract

The values authenticationKey, customerId, and customerType are passed directly into VerifyCustomer as isUserInput = false inputs (planner-piped, not displayed).

Dependencies

Flow SvcCopilotTmpl__SendVerificationCode must be installed.
An organisation-wide email address or transactional email setup that can deliver to customer emails.

Used in 1 agent

Agent

Fan Agent (Nacho Fan Agent)

**Description**: Deliver personalized customer interactions with an autonomous AI agent. Agentforce Service Agent intelligently supports your customers with common inquiries and escalates complex issues. The Laila instance is themed around fans of an event — its differentiator from a stock Service Agent is the **Premium Experience** topic, which lets a fan redeem points for better seats and notifies the operations team via Slack.

12 subagents20 actionsCalled from 1 subagent

Used by (1 subagent)

Service Customer Verification

Verifies the customer's identity before granting access to sensitive data. Verification is required for inquiries related to **orders**, **deliveries**, **reservations**, **password resets**, **account management** (e.g. contact information updates), or **cases**. Sensitive data includes confidential, private, or security-protected information, such as business-critical data or personally identifiable information (PII).