Action

Get Cases For Verified Contact

Returns a list of cases related to a given Contact ID.

Identity

Field	Value
Master label	`Get Cases For Verified Contact`
Local developer name	`GetCasesForVerifiedContact`
Source template	`SvcCopilotTmpl__GetCasesForVerifiedContact`
Invocation target	`SvcCopilotTmpl__GetCasesVrfyCtct`
Invocation target type	`flow`
Confirmation required	`false`
Show in progress indicator	`true`

Purpose

Returns a list of cases related to a given Contact ID.

Used by

CaseManagement — GetCasesForVerifiedContact_179KY0000000OtT

Prerequisites

verifiedContactID must come from Service Customer Verification.

Inputs

Name	Type	Required	User input	PII	Description
`verifiedContactID`	text	Yes	No (planner-piped)	No	Verified contact record ID.

Outputs

Name	Type	Displayable	Used by planner	Description
`caseList`	list of recordInfo (max 2000)	Yes	Yes	ID, Subject, Description, Status, CreatedDate, CaseNumber, LastModifiedDate, and ClosedDate for case records related to the specified contact.

Dependencies

Flow SvcCopilotTmpl__GetCasesVrfyCtct installed.
Read access on Case for the bot user.

Used in 1 agent

Agent

Fan Agent (Nacho Fan Agent)

**Description**: Deliver personalized customer interactions with an autonomous AI agent. Agentforce Service Agent intelligently supports your customers with common inquiries and escalates complex issues. The Laila instance is themed around fans of an event — its differentiator from a stock Service Agent is the **Premium Experience** topic, which lets a fan redeem points for better seats and notifies the operations team via Slack.

12 subagents20 actionsCalled from 1 subagent

Used by (1 subagent)

Case Management

Handles customer inquiries and actions related to support cases, including providing case information, updating existing cases, and creating new cases.