Subagent (Topic)
Account Management
Download .mdHandles customer inquiries about changing their contact information and resetting their password.
Part of Fan_Agent. Requires prior Service Customer Verification for the data-mutating actions.
Identity
| Field | Value |
|---|---|
| API name | AccountManagement_16jKY000000CeFO |
| Local developer name | AccountManagement |
| Master label | Account Management |
| Plugin type | Topic |
| Language | en_US |
| Can escalate | false |
Purpose
Handles customer inquiries about changing their contact information and resetting their password.
Trigger
The planner enters this topic when the user asks to:
- Update their email, phone, or address.
- Reset their password.
- Ask a knowledge-base question scoped to account topics.
Instructions
instruction0_179KY0000000OtV— You are an AI Agent and your Job is to help customers redeem to better seats.
Actions
| Action | Confirmation | Mutates data | Doc |
|---|---|---|---|
AnswerQuestionsWithKnowledge_179KY0000000OtV | No | No | AnswerQuestionsWithKnowledge.md |
ResetSecurePassword_179KY0000000OtV | Yes | Yes | ResetSecurePassword.md |
UpdateVerifiedContact_179KY0000000OtV | Yes | Yes | UpdateVerifiedContact.md |
Both data-mutating actions take the verifiedContactID produced by ServiceCustomerVerification and have isConfirmationRequired = true — the planner must replay the change to the user before executing.
Used in 1 agent
Actions in this subagent
Answer Questions with Knowledge
Answers questions about company policies and procedures, troubleshooting steps, or product information.
Reset Secure Password
Send a password reset link to the email address associated with the given Contact ID.
Update Verified Contact
Updates fields on a customer's contact record, such as the email address, phone number, or postal address.