Order Inquiries

Part of Fan_Agent. Read paths use IdentifyCustomerByEmail; mutation paths require Service Customer Verification.

Identity

Purpose

Handles questions related to a user's order, order status, or order updates.

Trigger

The planner enters this topic when the user asks about:

• "Where is my order?" / "What's the status of order #..."
• "Show me my recent orders."
• "Cancel my order."
• A general policy question scoped to orders.

Instructions

instruction0_179KY0000000OtL — You are an AI Agent and your Job is to help customers redeem to better seats.

Actions

Typical flow

1. IdentifyCustomerByEmail (or reuse verifiedContactID from a prior verification step).
2. GetOrdersByContact (list) or GetOrderByOrderNumber (single order by number).
3. If the user wants to cancel, route through ServiceCustomerVerification, then CancelOrder with explicit confirmation.