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Subagent (Topic)

Reservation Management

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Handles requests to create new reservations for customers at their desired time slots.

Part of Fan_Agent. The booking step (FinalizeReservation) requires Service Customer Verification.

Identity

FieldValue
API nameReservationManagement_16jKY000000CeFO
Local developer nameReservationManagement
Master labelReservation Management
Plugin typeTopic
Languageen_US
Can escalatefalse

Purpose

Handles requests to create new reservations for customers at their desired time slots.

Trigger

The planner enters this topic when the user wants to:

  • Check available times to make a reservation.
  • Book a new reservation.
  • Ask a reservation-policy question.

Instructions

instruction0_179KY0000000OtN — You are an AI Agent and your Job is to help customers redeem to better seats.

Actions

ActionConfirmationMutates dataDoc
AnswerQuestionsWithKnowledge_179KY0000000OtNNoNoAnswerQuestionsWithKnowledge.md
IdentifyCustomerByEmail_179KY0000000OtNNoNoIdentifyCustomerByEmail.md
GetReservationTimeSlots_179KY0000000OtNNoNoGetReservationTimeSlots.md
FinalizeReservation_179KY0000000OtNYesYesFinalizeReservation.md

Typical booking flow

  1. IdentifyCustomerByEmail to anchor the contact.
  2. GetReservationTimeSlots for the desired date.
  3. User picks a slot.
  4. After verification + explicit confirmation, FinalizeReservation books it.

Used in 1 agent

Agent

Fan Agent (Nacho Fan Agent)

**Description**: Deliver personalized customer interactions with an autonomous AI agent. Agentforce Service Agent intelligently supports your customers with common inquiries and escalates complex issues. The Laila instance is themed around fans of an event — its differentiator from a stock Service Agent is the **Premium Experience** topic, which lets a fan redeem points for better seats and notifies the operations team via Slack.

12 subagents20 actions4 actions in this agent

Actions in this subagent

Answer Questions with Knowledge

Answers questions about company policies and procedures, troubleshooting steps, or product information.

Identify Customer By Email

Identify a customer by their email address and return their contact record. Used to anchor a conversation to a specific contact for read-only flows that don't need full verification.

Get Reservation Time Slots

Returns a list of available time slots for the date specified by the customer.

Finalize Reservation

Books and finalizes a reservation for the time designated by the customer.